Fulfillment Policy

Commitment to Excellence

At Shakti Diva | Shakti Oasis | Swaahaa, we're dedicated to ensuring you have a smooth and enjoyable experience with us. Please review our fulfillment policy to understand how we manage orders, bookings, and service delivery.

GENERAL SERVICES

Confirmation of Booking

Once you've booked a service, expect a confirmation email within 24 hours. This email will provide all pertinent details, including your service specifics and payment receipt.

Service Execution

We deliver services according to the pre-arranged schedule. Should any changes arise, you will be informed at least 48 hours in advance.

ONLINE CLASSES

Enrollment Confirmation

After enrolling in an online class, you'll receive an email confirming your spot and offering details on accessing course materials and schedules.

Access to Learning Materials

Course materials will be available through our website or the designated digital platform, becoming accessible

24 hours before the class begins.

Cancellations and Rescheduling

In the event of a class cancellation or rescheduling, you will be notified at least 72 hours beforehand with options to join the rescheduled class or receive a full refund. For more details, refer to our [Refund Policy].

RETREATS

Reservation and Payment

Securing a spot in our retreats requires a non-refundable deposit. The full payment is due one month before the retreat starts, with India journeys requiring three months' advance payment.

Retreat Confirmation

Upon receiving your payment or deposit, you'll receive an email with your retreat itinerary and essential details.

Cancellations and Refunds

Deposits are non-refundable unless we cancel the event, in which case a full refund is provided. Cancellations more than a month before the event qualify for a refund minus the deposit. Cancellations within a month are non-refundable. Shakti Diva | Shakti Oasis | Swaahaa is not responsible for any travel or accommodation bookings related to the event. It's recommended to purchase travel insurance. For India journeys, any bookings already made will be deducted from the refundable amount along with the deposit. For complete details, view our [Refund Policy].

IN-PERSON CLASSES OR WORKSHOPS

Scheduling Confirmation

Once you've scheduled an in-person class or workshop, you will receive a detailed confirmation email.

Arrival and Readiness

Please make sure to arrive on time, or ideally, 10 minutes early to prepare.

Policy on Cancellations and No-Shows

No-shows or last-minute cancellations incur full charges without credit. For cancellations made at least 72 hours before the event, a credit or refund can be issued. Once a class series has started, refunds or credits are not available. For further information, review our [Refund Policy].

Should you have any questions regarding our fulfillment policy or require assistance, please reach out to our customer service team at alisa@shaktidiva.com